The Austin School District is committed to providing exceptional service to all - one customer at a time

The Austin Independent School District has made a commitment to a customer service initiative that focuses on providing excellent customer service to all district customers, internal and external. As part of this initiative, the district has adopted Guidelines for Model Customer Service that include simple but effective courtesies to follow when handling customers.

But what is Model Customer Service? Model Customer Service is an organization's ability to constantly and consistently exceed their customer's expectations. In Austin ISD, that can be translated as the District's ability to provide students with the best possible education, parents with a sense of security that their children are in a safe environment conducive to learning, and community members with the confidence that their tax dollars are well spent. Model Customer Service takes place when teachers create a welcoming environment for students and their parents by inviting parents to visit their classrooms. Model Customer Service also happens when teachers let parents know when and how to contact them, and when teachers make an initial contact with parents to establish a connection. These small but important efforts at customer service can go a long way towards buffering negative feelings when teachers call on parents at a later time.

We believe that many District employees are already providing excellent customer service and we would like to recognize our star performers. The District has created an employee recognition program – RAVE (Recognizing All Valuable Employees) to recognize those who consistently exhibit the highest level of customer service in all of their interactions. Nominees will receive a gift and recognition on the Customer Service web page.

To submit your nomination, please visit the RAVE section.

If you have any questions, please contact the Office of Planning and Community Relations at (512) 414-9876 or aisdcommunityrelations@austinisd.org.